By agreeing to the work to be completed as shown on the Quotation you are agreeing to these terms and conditions.

terms and conditions


We, Us refers to the company Car Body Repairs Ltd trading as Dent Removal.

You, refers to the client.

Estimate, refers to the verbal estimate.

Quote and Quotation refers to the written quotation which may be associated with an estimate, booking or repair location:

We may provide You with a verbal estimate before vehicle damage has been visually assessed and this will be made on a worst case scenario, where upon receipt of images, a formal fixed price quotation will be issued via email to the client.

The Quote prepared by Us is an offer to repair the dent damage presented on your images at the price stated. The customers agreement, however stated, to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.

If for any reason, including but not limited to variables such as vehicle availability, We are unable to carry out the repair process at the specified time or location indicated on the Quote, any and all liability incurred by Us as a result shall be discharged if we make an offer to conduct the repair at the Quotation price on an alternative time or location convenient to both parties, whether or not such time date and location is identified or such offer is accepted.

Repairs may be completed at a location agreed with the customer, or at a location nominated by us. We have absolute discretion to decide on the location for the repair. This decision may be changed, including on the date of the booked repair..

We require a repair location where the customers vehicle can be easily accessed and the dent removal process is typically completed on average with 2 hours on a SAME DAY basis, however, we reserve the right to return on another day, usually the following day, if necessary to complete the repair. Quotations are typically only valid for 7 days, however a fixed priced quotation may be reopened upon our discretion.


We undertake to carry out the repairs indicated on the Quotation. If we decide that a particular class of dent may not be removable to our normal standards, we shall notify you in advance.

We understand that this can sometimes lead to disappointment, however We would rather only complete a repair if we are 100% sure we can get your vehicle back to pre damage state, unless You advise us that you still wish to proceed with the repair, knowing the finish will not be 100%

We reserve the right to decline to proceed with any process that would require further work to be completed outside the scope of the original schedule of repair work. In these circumstances the full Quotation price remains payable by the customer. Further work that does not increase the Quotation price may be proceeded with without the requirement for customer authorisation.

We aim to repair the damaged vehicle back to pre damage standard and we discharge our obligations under any repair agreement by providing a high quality, hand-completed dent removal. In normal circumstances, such a repair is very unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

It is the absolute responsibility of the customer to advise Us by way of images or video, any vehicle damage they wish us to assess for the purposes of providing a fixed price quotation.

It is also the absolute responsibility of the customer to advise Us, of any non-original parts on the vehicle that would hinder a repair.  In case of incompatibility with a non-original part (whether or not notified by the customer), We have the right to void this contract in these circumstances, We will not be obliged to complete or rectify any repair and We have the absolute discretion to refuse any liability in relation to the Quotation that You accepted.

Dent Removal are entitled to subcontract out work to or engage on behalf of the customer as agent such third parties as we see fit to meet any service requirement, as to meet demand and ensure client’s obtain professional and seamless continuation of our mobile paintless dent removal service.


Paintless dent removal does not come with a guarantee – once the dent has been removed, it will not come back and we do not provide a guarantee that your bodywork will not sustain damage if you are involved in an accident.

Our PDR+ service provides a 12 month warranty. This is a formulation and application guarantee in that the finish will not degrade due to the paint being improperly mixed or applied by Us. The guarantee is applicable to the original Dent Removal client only and is not transferable under any circumstances. Future damage to the same area or failure to follow the care instructions provided by Us will invalidate the warranty. Any repairs to rust or stone chips will NOT be guaranteed or warranted. If rust or stone chip repairs are taken on it is on an attempt to improve basis only and no assurance is made or implied that these types of repairs will be invisible or will last the length of the guarantee.

We offer a 12 month formulation and application guarantee on our work aside from when we are dealing with any rust damage or touch in repairs, if at any time a claim is made on the guarantee we will come out to you to redo the repair or offer a refund if we are not able to offer a rectification. If for whatever reason you decide to take the car to a third party to rectify a repair we will not be liable to any cost above the invoiced price of the repair.


Once the dents on your vehicle have been repaired, your vehicle will be back to pre damage state and you would maintain your vehicle bodywork as normal.

Payment Terms:

Unless agreed by prior arrangement – our payment terms to secure a booking allocation is by way of full payment of a generated VAT invoice prior to our attendance onsite at your nominated service repair location.

We ONLY accept Debit or Credit card payments and dependent on what method you use, a card processing fee will be incurred.

When larger payment amounts are due, BACS transfer can be accepted using our business account details.

Please note – we do NOT accept cash, cheques, PayPal or Western Union.

Right to Cancel:

If after booking a service repair with Us and You wish to cancel the service appointment, we require at least 3 days prior notice, failure to do so will lead to a cancellation fee of £50.

Limitation of Liability:

Dent Removal will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, or profits, arising from the work carried out, or delay in providing it. Any remedy for loss or damage claimed will be limited to the work being corrected, or a refund of sums actually paid for the work.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Bumper Repairs.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing Law and Jurisdiction:

This Agreement will be governed by the laws of England and any user of our business website ( ) hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

Legal Requirements:

Correspondence – Car Body Repairs Ltd, International House, 124 Cromwell Road, Kensington, London, England, SW7 4ET

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PDR London - mobile dent removal service in London that comes to your home, office or business premises London and repairs damage via paintless dent repair.